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Questions, corrections, complaints, or data requests? We are here to help.
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What happens after you contact us
Acknowledgment
We will confirm receipt of your message within 5 business days.
Investigation
We will investigate the issue thoroughly and aim to provide a full response within 30 business days.
Extension
If we need more time, we will let you know within the 30-day period and explain why an extension is needed.
Resolution
We will explain our findings and any actions we have taken or plan to take.
Data-related concerns
If your concern relates to how we handle your personal data, we take it especially seriously. You have specific rights under GDPR, including the right to access, rectify, and erase your data. See our Privacy Policy for full details.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Financial advice
Capmap is not a regulated financial institution and does not provide financial advice. If you believe you have received content that crosses the line from education into personalised financial advice, please let us know. See our Financial Disclaimer for more information.
For urgent matters, include “Urgent” in your subject line and we will prioritise your case.